EGO Digital Agency Terms of Service

EGO Digital Agency is committed to providing our clients with professional, reliable, and efficient digital marketing and customer support services.

As our company continues to grow, we have made several updates to our company policies and client communication systems. These updates are designed to improve the client experience, ensure uninterrupted service, and create a more efficient way for our team to manage client accounts and requests.

All clients are encouraged to review the following updates carefully.

1. Monthly Billing & Payment Policy

All recurring EGO Digital Agency services are billed monthly. This includes, but is not limited to:

• Website development

• Website maintenance and hosting-related services

• Social media management

• Digital marketing services

• Other recurring services outlined in your service agreement

Invoices are due on the date stated on the invoice.

EGO Digital Agency provides a 5-day grace period following the invoice due date.

Late Fee

If payment has not been received by the end of the 5-day grace period, a $30 flat late fee will be added to the outstanding account balance.

Late fees are assessed per billing cycle and are in addition to the original amount owed.

Clients are encouraged to make payments on time to avoid unnecessary fees and interruptions to their services.

2. Payment Arrangements

We understand that unexpected circumstances can occasionally affect a client’s ability to make a payment on time.

If you anticipate that you will not be able to make your payment by the due date, we encourage you to contact EGO Digital Agency as soon as possible to establish a verbal or written payment arrangement.

Payment arrangements must be agreed upon by both the client and EGO Digital Agency and must be fulfilled by the agreed-upon payment date.

If an agreed-upon payment arrangement is not fulfilled by the promised date, the account will become subject to the applicable late fees and may proceed to service suspension.

Communication is strongly encouraged. Proactively contacting us before an account becomes seriously delinquent may help prevent unnecessary service interruptions.

3. Website Suspension After 15 Days Past Due

If an account remains unpaid 15 days past the original invoice due date, EGO Digital Agency reserves the right to temporarily suspend website-related services.

This may include placing the client’s website into “Maintenance Mode” or otherwise taking the website offline.

The purpose of this policy is to protect the resources required to maintain and host client websites while an account remains significantly past due.

Company Email

If your company email service is connected to your website domain or services managed by EGO Digital Agency, suspension of website-related services may also affect your company email access.

Clients should be aware that failure to maintain a current account balance may result in the temporary loss or interruption of company email services.

EGO Digital Agency is not responsible for business interruptions resulting from a client’s failure to maintain their account in good financial standing.

4. Website Reinstatement Fee

If a client’s website has been taken offline or placed into Maintenance Mode due to nonpayment, a $25 website reinstatement fee will be charged.

The reinstatement fee is in addition to:

• The complete past-due balance

• Any applicable late fees

• Any other outstanding charges associated with the client’s account

The website and applicable services will be restored after the outstanding account balance and applicable fees have been resolved.

5.  Continued Nonpayment

Accounts that remain unpaid after service suspension may be subject to additional collection efforts, account termination, or termination of the client’s service agreement in accordance with the applicable service contract.

Termination of services does not eliminate the client’s responsibility for outstanding balances or applicable fees.

6. New Phone System & AI Receptionist

EGO Digital Agency has upgraded its phone system to provide our clients with a faster, more organized, and more efficient customer service experience.

Our new phone system incorporates AI Receptionist technology designed to help identify the reason for your call, direct you to the appropriate team member or agent, and assist with scheduling when necessary.

This system allows us to:

• Route clients to the appropriate agent more efficiently

• Better identify the purpose of your call

• Help clients get connected with the correct department or team member

• Improve appointment scheduling

• Reduce unnecessary transfers

• Improve response times

• Provide a more organized client support experience

Our AI Receptionist is designed to assist with routing and scheduling. When your request requires assistance from a EGO Digital Agency team member, your inquiry will be directed to the appropriate person.

7. Important Phone Number Update

As part of this phone system upgrade, our calls and text messages may come from a new phone number.

Please Save Both Numbers:

New Phone System:
904-544-5911

Current EGO Digital Agency Number:
904-544-6276

We strongly recommend saving both numbers to your phone so that you can recognize communications from EGO Digital Agency and easily reach our team when assistance is needed.

Please do not assume that a communication is unauthorized simply because it comes from 904-544-5911. This number is part of our updated company phone system.

8. Client Communication

Clients are responsible for keeping their contact information current with EGO Digital Agency.

This includes:

• Phone number

• Email address

• Billing information

• Primary contact information

• Business contact information

Keeping your information current helps ensure that you receive invoices, account notifications, service updates, appointment information, and other important communications.

9. Client Acknowledgment & Agreement

By continuing to use EGO Digital Agency’s services after the effective date of this policy, the client acknowledges that they have been provided notice of these updated policies and agrees to comply with the applicable billing, payment, service suspension, communication, and account requirements.

Clients are encouraged to contact EGO Digital Agency with any questions regarding these policies or their individual account.

We appreciate your continued business and partnership as we work to provide a better, faster, and more efficient experience for every Beautify My Brand client.

EGO Digital Agency
Digital Marketing • Social Media • Websites • Branding
New Phone System: 904-544-5911
Current Phone: 904-544-6276

10. Services Provided

EGO Digital Agency offers digital marketing services, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) Advertising
• Social Media Marketing
• Content Marketing
• Website Design and Development
• Email Marketing
• Online Reputation Management
• Logo Design

Our services are provided according to the terms specified in each client agreement or proposal.

11. Client Obligations

Clients agree to:

• Provide accurate and timely information necessary for the provision of services.
• Adhere to payment terms as outlined in the client agreement or proposal.
• Collaborate with EGO Digital Agency to achieve mutually agreed-upon goals.

Payment terms are outlined in each client agreement or proposal. EGO Digital Agency reserves the right to suspend services for non-payment.

13. Confidentiality

EGO Digital Agency and clients agree to maintain the confidentiality of proprietary information disclosed during the term of the engagement.

14. Intellectual Property

All intellectual property developed by EGO Digital Agency during the provision of services remains the property of EGO Digital Agency unless otherwise specified in writing.

15. Limitation of Liability

EGO Digital Agency’s liability is limited to the amount paid by the client for the services rendered. We are not liable for consequential, indirect, or incidental damages.

16. Termination

Either party may terminate the engagement with written notice. Upon termination, clients are responsible for payment for services provided up to the termination date.

17. Governing Law

These Terms of Service are governed by the laws of the State of Florida and the United States of America without regard to its conflict of law principles.

18. Modifications

EGO Digital Agency reserves the right to modify these Terms at any time. Clients will be notified of changes via email or through our website.

19. Miscellaneous

These Terms constitute the entire agreement between EGO Digital Agency and clients regarding the subject matter herein.

Contact Us

If you have any questions about these Terms of Service, please contact us at our email
support@egodigital.agency.