EGO Digital Agency Refund Policy

Welcome to EGO Digital Agency’s Refund Policy. This policy outlines our guidelines regarding refunds for services provided by our agency. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Non-Delivery: If EGO Digital Agency fails to deliver the agreed-upon services as per the terms outlined in the client agreement or proposal.
• Service Dissatisfaction: If the client is dissatisfied with the quality of the services provided and this dissatisfaction is deemed valid by EGO Digital Agency.

2. Refund Process

To request a refund, clients must follow these steps:

• Contact Us: Notify EGO Digital Agency promptly about the issue leading to the refund request, providing detailed information.
• Evaluation: EGO Digital Agency will evaluate the request based on the terms of the client agreement or proposal.
• Decision: If the refund request meets the eligibility criteria, EGO Digital Agency will initiate the refund process within a reasonable timeframe.

3. Non-Refundable Items

Certain services or fees are non-refundable:

• Third-Party Costs: Any costs incurred by EGO Digital Agency on behalf of the client with third-party vendors (e.g., advertising platforms) are non-refundable once services have been rendered.
• Consultation Fees: Fees for consultations, strategy development, or initial setup are non-refundable once the services have been provided.
• Promotions: Fees paid for promotional services, including special offers, discounts, or bundled services, are non-refundable once the promotional period has begun or the services have been utilized.

4. Refund Methods

Refunds will be issued using the original method of payment, unless otherwise agreed upon between EGO Digital Agency and the client.

5. Dispute Resolution

If a client disagrees with the decision regarding a refund request, both parties agree to negotiate in good faith to resolve the dispute amicably.

6. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us at:

904-544-6276
[email protected]

7. Changes to This Policy

EGO Digital Agency reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Clients will be notified of significant changes via email or through our website.